🛠️ CRM & MarTech Stack

サービスプロの82%が追いつけず——Salesforce、統一CCaaS-CRMで打開を狙う

サービスチームはツールの山に埋もれ、82%が顧客要求の爆増を嘆く。SalesforceはAgentforce Contact CenterでCCaaSとCRMを統一し混乱を終わらせると豪語——だが、本当に儲かるのは誰だ？

AdTech Beat Apr 11, 2026 1 min read

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#AI Agents Service #AI Contact Center #AI contact centers #Agentforce #CCaaS #CRM unification #Salesforce Agentforce #Salesforce Contact Center #Service Fragmentation #Unified CCaaS CRM

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Originally reported by Salesforce Marketing Blog